Dogs boarding at HBP must be people-friendly for the safety of our staff. A manager must be made aware if a dog has a known history of dog reactivity, for the safety of our other guests. Dogs enrolling in playcare must be 100% dog friendly and people friendly. We reserve the right to refuse services based on a dogs temperament or health condition. Dogs must be healthy, fully vaccinated, and flea free.

VACCINE REQUIRMENTS:
                     -Rabies
                     -Bordetella
                     -Distemper/Parvo
 FLEA / TICK
All dogs must be current on Flea and Tick preventions. 
If fleas or ticks are found on a dog, they will be bathed at the owner's expense. 
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SPAY/NEUTER POLICY

• We do not require dogs to be altered for our boarding services. 
• Starting October 1, 2022, dogs will be required to be spayed or neutered after six months to participate in daycare. 
  • Original Rover's dogs will be exempt from this policy and will be grandfathered in. 

RESERVATION/CANCELLATION POLICY

• Playcare reservations are not required, but are highly recommended.  Reservations allow us to be fully prepared to staff employees accordingly and with the proper employee to dog ratios.
• Temperament tests (initial behavior assessments) take place by appointment only Monday- Saturday mornings. 
• If your dog hasn't played with the group in more than 3 weeks they must arrive by either 7:20am or 1:20pm M-F (Sat 7:40am) to be reintroduced to the pack, and we must have current vaccination records on file prior to their arrival.
• Boarding reservations are required and accepted on a first-come, first-serve basis. All boarding paperwork, vaccination records, and a credit card must be received before a reservation and kennel availability will be confirmed. We require a credit card to be kept on file at all times.
• 72 hours notice is required in the event of a cancellation or there will be a cancellation fee of one night.
• Holiday boarding- There is a $10 increase on Thanksgiving Day, Christmas Eve, Christmas Day, New Years Eve, and New Years Day. Business hours do not change. Half day of play on Thanksgiving, Christmas Day, and New Years Day.

MEDICATIONS/Special Care

• There is no additional charge for oral/topical medications given at feeding times (7am and 5pm). There is a $5/day charge for injections, medications given other than at meals, and any special care required.
• There is an additional $5/day charge for special food preparation, i.e.  raw/frozen/homemade meals
• There is an additional special handling charge for dogs that exhibit any aggressive/reactive behavior due to the need for extra staff and extra safety precautions to accommodate them. Dogs will be evaluated on a case-by-case basis and will be accepted at a manager's discretion. 

BELONGINGS FROM HOME
We do provide bedding and blankets, however, feel free to bring beds, blankets, or toys from home to make your dog more comfortable. Please no bowls or rawhide, and all toys must be size appropriate for safety.


Updated hours
​ ​Effective September 1, 2022 
Our drop off and pickup hours will be changing.